Refunds and Returns Policy

If you're unhappy with what you receive, please contact support@onceuponapancake.com within 30 days of receipt. Use "Replacement" or "Return" as the email subject.

If your order arrived damaged and you'd like a replacement, please include in your email a photograph of the damage to the books and the packaging. The shipping label on the packaging should be visible. 

We’ll cover postage costs for replacements and returns, except if the error resulted from the customer providing incorrect address details.

Refunds will be processed within 7 days of returns being received and inspected by us.

Thank you!